Russell’s Heating & Cooling: 2011 Hampton Roads Small Business of the Year (Chesapeake)
Russell and Audrey Smith started Russell’s Heating & Cooling in 1977. Their son, Buddy Smith, now president says, “I absolutely feel like the luckiest person to get up every day and work alongside an incredible team of people who are committed to the same goal – extraordinary service and company growth.” Russell’s Heating & Cooling has grown 12% in the past year. Yesterday, May 18, 2011, Buddy, along with his entire staff, picked up the Small Business of the Year for Chesapeake award from the Hampton Roads Chamber of Commerce. He admitted that he had to close the place down in order for the whole team to attend the award luncheon.
The company Mission Statement is: We take personal responsibility to deliver extraordinary service to you each and every time without exception. They offer all homeowners a 365 Day Buy-Back Guarantee on all of their work. For all their services, from repairs to new systems, if the customer doesn’t like their service or product; they will promptly remove it, clean up, and give a full refund. Now that is real peace of mind!
Russell’s Heating & Cooling selected Optima Health as their health insurance provider a few months ago. Buddy worked with his broker, Edward Holcombe, to select health plan options that best fit the needs of his employees. The transition was easy and Buddy says service has been great. Hot or Cold … Russell’s Heating & Cooling counts on Optima Health.